The basic orientation of Univerzal Banka AD Belgrade is to preserve experience and results from the previous period and to continuously improve conditions for the favorable competitive position and role in the financial market in Serbia.
With all of its available resources, the Bank is to meet the needs of all the current and future customers, by improving the existing business and by introducing the development of the new services.
Continuous professional training and motivation of all the employees is to provide higher quality service, and therefore to satisfy internal and external client`s demands.
By respecting and implementing the laws along with establishment and development of the Quality system, according to the requirements of ISO 9001:2008, the Bank ensures stable growth and development. Such policies grant safety in provisioning quality services, not only at the level of the current demands, but also those that will come across in the future banking business.
Belgrade, February 10, 2010.
Chairman of the Board of Directors
Download .pdf file about our Quality Policy